Shipping & Exchanges

FREE SHIPPING on orders over $100*

Orders under $100 will be charged $10 for standard shipping. *Some exclusions apply - Items not eligible for free shipping will be indicated in their product descriptions.

We ship via USPS unless otherwise specified at checkout. Should you have any special circumstances that require expedited shipping or any special instructions, please don't hesitate to let us know! Email us at shopcottontailsnc@gmail.com, and we'll see what we can do! *Some products excluded from promotion. 

LOCAL PICKUP

Local Pickup is available! Select Local Pickup at checkout. You can pick up your order in-store during regular business hours. Our store is located within Hilton's Clothing on the 2nd floor. 

ORDER AND SHIPPING CONFIRMATION

You will receive an email confirmation once your order has been successfully placed and another when it has shipped. The shipping confirmation will include your order number, tracking number, and ship date.

LOST/STOLEN PACKAGES

We ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. Once your package leaves the shop, we are no longer responsible should it get lost. If you'd like a signature confirmation, shipping insurance or alternate expedited shipping methods, please email shopcottontailsnc@gmail.com at the time of your order.

ORDER CANCELLATION

We cannot guarantee any cancellations or changes once your order has been placed. Orders that have already shipped cannot be canceled or modified. We have the right to cancel an order at any time once it has been received due to fraud or fulfilment issues.  

EXCHANGES 

We offer exchanges or store credit on full price items within 14 days of purchase. Please email us at shopcottontailsnc@gmail.com for exchange instructions for online purchases. Prepaid return labels are not provided. Should you need us to provide a return label for the return shipment, $6 will be deducted from your refund once received.
Please allow 5-7 business days to process your exchange once we receive it.  

We do not offer price adjustments or price matching. 

Sale items are FINAL SALE. 

PRE-ORDERS

Pre-Order items are FINAL SALE. Orders containing Pre-Order items ship COMPLETE. Should you need part of the order sooner than the Pre-Order item is scheduled to arrive, please place two separate orders. We do our very best to communicate all estimated ship dates provided by the manufacturer in the description of the product. We are not responsible for delays from the manufacturer.  

SALES TAX

We are not required to collect sales tax on any orders shipping outside of North Carolina. For all orders shipping within North Carolina, the local sales tax will apply according to the shipment destination.